For all returns within Greece, MATIS pays all the transport costs from the customer to us and vice versa, as long as the courier firm used is either Geniki Taxydromiki or Speedex or a Box Now locker.
For returns outside Greece, the customer is always charged with all delivery costs.
Below are exceptions, when customers within Greece have to pay for returning and receiving an item:
1. When Matis resents the same product for a second time to the client that didn’t received it by his/her fault at the first time.
2. When a second or more consecutive changes happen. (for example, after the first change of a product with another one, the client asks to change the product again).
Example: (the cost for returning the old item is FREE + 2.5€ for collecting the new item = total 2.5€)